Maxitec Internet Services

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Maxitec Helpdesk

In order to provide the best possible help desk services, we have provided a FAQ section that will provide answers to the most common support queries. We have also provided several configuration guides or access to live support via call centre.

We offer 3 types of support:

 

Self Help Support

Please read through the FAQ section to get answers to the most common support queries

Alternatively proceed to our Step-by-Step setup guides to setup your MAXITEC account.

 

Email Support

Complete the form below to submit a support ticket to MAXITEC:
* Name:
* Telephone:
Cellphone:
* Email Address:
Notes / Instructions:
Already a Maxitec Client?:
* Enter Validation Code: Enter this Number in the textbox below
* Required Fields


Alternatively click here to send the Help Desk an email: Email the Help Desk

 

Live Support

Telephonic support is available from 7:45 to 17:45 on weekdays and from 09:00 to 12:00 on Saturdays. Email support is monitored 24 hours a day via a paging system. You can also contact support here. Emergency after hours support is available until 9pm daily.

Please Note: Clients based in and around Hermanus may bring their computers to our offices. We will fix any internet related problems free of charge. Cape Town based clients can contact Gist for the same service.

Getting the most out of Live Support:

  1. Before contacting the help desk, make sure you have searched for your query on our FAQ section
  2. Have either your Client Number, email address or Username ready before calling
  3. Know which Operating System you are running
  4. Know which Email Client you are running
  5. The type of connection you have with MAXITEC

 

Support Contact Details

Tel:086 1234 777
Email:support@ maxitec.co.za
Physical Address:

Rothnic Croft Building
155 Main Road
Hermanus
7200

Cell:082 776 4942
After hours until 9pm

Please Note: When you call support, be prepared to be asked numerous questions, as this assists our Support Staff in trouble-shooting the problem. Although you may feel a question they ask is irrelevant to the problem at hand, there is method to the madness. Please bear with us as we will do our best to solve your problem as quickly as possible.